The Quality Library : A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers download pdf
The Quality Library : A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers download pdf
The Quality Library : A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers by Sara Laughlin
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Author: Sara Laughlin
Number of Pages: 192 pages
Published Date: 30 Jan 2009
Publisher: American Library Association
Publication Country: Chicago, IL, United States
Language: English
Format: eBook
ISBN: 9780838909522
File size: 12 Mb
Download Link: the quality library a guide to staff driven improvement, better efficiency, and happier customers
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Based on more than 50 years of author expertise in organizational improvement, "The Quality Library" offers a methodology to pinpoint trouble areas and improve processes.In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. The efficiency of systems and processes goes hand-in-hand with excellent customer service. Managers, however, often find themselves far enough removed from the day-to-day activities in the library that they don't know where inefficiencies, mistakes, and poor customer service may occur.By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library's goals and missions. Staff will also learn how to statistically document the new process' performance, giving the library a means to quantify its effects.This book gives administrators a clear understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions. It boosts employee and team morale as they work together to bring about change. It offers real-life success examples showing how process improvement works. It includes figures, appendices, worksheets, and a glossary.By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike.
Read online The Quality Library : A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers Buy The Quality Library : A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers Download The Quality Library : A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers for pc, mac, kindle, readers Download to iPad/iPhone/iOS, B&N nook The Quality Library : A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers ebook, pdf, djvu, epub, mobi, fb2, zip, rar, torrent
mp3 trimmer 2.9.6 serial number
Download PDF, EPUB, MOBI Contemporary Theory and Pragmatic Approaches in Fuzzy Computing Utilization
The Quality Library : A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers by Sara Laughlin
Author: Sara Laughlin
Number of Pages: 192 pages
Published Date: 30 Jan 2009
Publisher: American Library Association
Publication Country: Chicago, IL, United States
Language: English
Format: eBook
ISBN: 9780838909522
File size: 12 Mb
Download Link: the quality library a guide to staff driven improvement, better efficiency, and happier customers
---------------------------------------------------------------
Based on more than 50 years of author expertise in organizational improvement, "The Quality Library" offers a methodology to pinpoint trouble areas and improve processes.In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. The efficiency of systems and processes goes hand-in-hand with excellent customer service. Managers, however, often find themselves far enough removed from the day-to-day activities in the library that they don't know where inefficiencies, mistakes, and poor customer service may occur.By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library's goals and missions. Staff will also learn how to statistically document the new process' performance, giving the library a means to quantify its effects.This book gives administrators a clear understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions. It boosts employee and team morale as they work together to bring about change. It offers real-life success examples showing how process improvement works. It includes figures, appendices, worksheets, and a glossary.By continuously evaluating processes based on the guidelines and worksheets provided here, public and academic library administrators and managers will improve the quality and efficiency of service for patrons and staff alike.
Read online The Quality Library : A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers Buy The Quality Library : A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers Download The Quality Library : A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers for pc, mac, kindle, readers Download to iPad/iPhone/iOS, B&N nook The Quality Library : A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers ebook, pdf, djvu, epub, mobi, fb2, zip, rar, torrent
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